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Get The Answers You Need to Have A Successful Experience
Dedicated to making the attendee experience as quick, easy, and rewarding as possible, we have compiled a comprehensive list of frequently asked questions to address any queries or concerns you may have as an attendee. We are committed to providing you with the guidance and support necessary to make the most of your participation.
Covering topics from general inquiries to travel to questions specific to your needs as an exhibiting company, this is your go-to resource for all the frequently asked questions about our event.
Where/when does SM Expo take place?
Sustainable Manufacturing Expo takes place on February 4-5, 2025 at the Anaheim Convention Center – North Hall in Anaheim, CA
What are the registration hours?
Sunday, February 2, 1 - 5 p.m.
Monday, February 3, 8 a.m. - 5 p.m.
Tuesday, February 4, 7:30 a.m. - 5 p.m.
Wednesday, February 5, 7:30 a.m. - 4 p.m.
What are the event hours?
Tuesday, February 4, 2025 9:30 a.m. – 5:30 p.m.
Wednesday, February 5, 2025 9:30 a.m. -5:30 p.m.
How much does it cost to attend?
The expo is free to attend until January 5, 2025. The price will increase to $50 January 6 - February 3, 2025 and then it will be $199 onsite.
Is there an extra charge to attend the keynotes or show floor education?
Your Expo pass includes all show floor education, keynotes and the welcome party for SM Expo, WestPack and MD&M West.
Can I bring my child to the expo?
For safety, insurance and security reasons, no one under the age of 18 is permitted on the show floor. There are no childcare services available on-site.
What are the registration hours?
Sunday, February 2, 1 - 5 p.m.
Monday, February 3, 8 a.m. - 5 p.m.
Tuesday, February 4, 7:30 a.m. - 5 p.m.
Wednesday, February 5, 7:30 a.m. - 4 p.m.
How long does it take to receive my registration confirmation?
An e-mail confirmation should be received within 24 hours after you've registered.
Can I check if my registration has been confirmed on your website?
Yes, you can view and/or update your registration information by returning to the registration website and entering your email address and password.
What is my exhibitor username and password for online registration?
The login belongs to the logistics contact we have on file for your company. If a password is needed, click the Forgot Password link to set up your account.
How can I get my badge for this event?
Badges can be picked up at the registration desk in the North Hall. Additionally, SM Expo and WestPack participants can use the QR code provided in their registration confirmation email to scan at one of our contactless badge printing stations.
I registered online & received a confirmation email, what do I do now?
Look out for an email from [email protected] that contains your digital credential QR code, and save the digital credential QR code to your Apple Wallet or Google Pay.
I registered last minute; how can I get my digital credential?
If you registered on, or after, February 3, an email from [email protected] should have been instantly sent to your inbox with your digital credential QR code. If you don’t see it in your inbox, go to our Registration Customer Service counter at the Anaheim Convention Center North Hall and one of our staff will assist you.
I don’t own a smart phone; how can I get my digital credential?
No worries just come onsite and head over to the Registration Customer Service counter at the Anaheim Convention Center North Hall, and one of our staff will be able to assist you.
I have my digital credential, but it won’t scan; what do I do?
Please make sure your mobile device’s screen brightness is set at its highest. If you’re still unable to have it scanned, please head over to our Registration Customer Service counter at the Anaheim Convention Center North Hall, and one of our staff will be able to assist you.
Can I bring my own name tag to this event?
Yes, feel free to bring your own name tag/physical badge. Please note, you will still need to download your digital credential and have it scanned upon arriving onsite to access the show floor.
How do I get a correction on my digital credential?
Head over to our Registration Customer Service counter at the Anaheim Convention Center North Hall, and one of our staff will be able to assist you.
What is the event dashboard?
Open when registration opens and 2 weeks after the live event, registered attendees can access their event dashboard, available on the Apple Store, Google Store, and on your web browser.
This virtual component gives you more opportunities to explore our event and its features, connect with exhibitors, attendees, speakers, and advance your manufacturing solutions.
Your dashboard includes exhibitor profiles, networking and meeting features, a personalized show agenda, downloadable resources, and much more. Visit our event dashboard page to learn more.
How can I access the event dashboard on the web?
You may access the event dashboard when it goes live closer to the date of the event. Stay tuned for updates coming soon.
How do I download the mobile app?
The mobile app can be downloaded through the Apple Store or Google Store once it goes live. Links to the app will be provided on our event dashboard page closer to the date of the event.
What features can I expect with the mobile app/web platform?
Your Event App includes:
- Exhibitor Profiles: Research suppliers and technology vendors
- Networking and meeting features: connect with other attendees, speakers, and arrange meetings with exhibitors ahead of the live event
- My Show Planner: Create your personal show agenda by adding exhibitors, products, and educational sessions to your planner for the most efficient onsite experience
- Downloadable white papers and product information
- A selection of recorded presentations in the Session Library, and much more!
Where can I find information about the speakers and education sessions?
You can discover all the information on our education stages, conference programs, and training seminars on our Events & Education menu tab. A detailed list of all education sessions and speakers, including keynotes, will be available on our event dashboard once it goes live closer to the date of the event.
How do I become a speaker at the event?
To inquire about speaking opportunities, reach out to Lauren Moore at [email protected] or 817-422-1342.
What networking/special events can I attend?
We offer a variety of fun and engaging networking events throughout the trade show to keep you entertained and give you even more opportunities to solidify your leads and build new ones.
During the day, we offer our Coffee and Booth Crawls. When you’re ready to wind down after a long day on the show floor, stop by for some free refreshments and music at our Welcome Reception and Closing Party. Visit our Networking Events Page to learn more.
What is the address to the Anaheim Convention Center?
Anaheim Convention Center, 800 West Katella Avenue, Anaheim, CA 92802 USA
How do I get to the expo?
For directions to the convention center, Click here.
Can you recommend a hotel?
In partnership with onPeak, we’ve secured hotel rooms at a selection of the best Anaheim hotels. onPeak hotels are offering discounted rates that typically average 30% less than what you’ll find on other travel sites and you still earn your hotel rewards points so you can take advantage of your loyalty status. Visit our Travel page to learn more and secure your hotel room.
What airport should I fly into?
There are four airports within driving distance of the Anaheim Convention Center. The nearest airports are the John Wayne Airport in Santa Ana (SNA), Long Beach Airport in Los Angeles County (LGB), and the Los Angeles International Airport (LAX).
Do you offer airline discounts?
In partnership with multiple airlines, including Air Canada, American Airlines, Southwest, Delta Air Lines, and United Airlines, we provide discount codes for your air travel.
We’ve also partnered with Hertz to give you access to discounts for your car rental. Visit our Travel page to learn more.
Where should I park?
Parking spots fill up fast during show days. Between the hours of 10:30 a.m.-2:30 p.m. If you are staying at one of the nearby hotels that offers shuttle service to our event, we recommend parking there and taking advantage of the complimentary shuttle.
To view our parking guide, click here. To learn more about onsite and offsite parking, click here.
Will there be a shuttle bus service to the convention center?
Complimentary shuttle service is provided between the Anaheim Convention Center and the hotels listed on our Travel page.
I will require an invitation letter to obtain my visa to enter the United States. What do I need to do?
Requests for a visa invitation letter are available during the registration process
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